Carenfly (“we,” “us,” “our,” or similar terms) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose (a) your personal or personally identifiable information (“Information”) and (b) data related to your use of our website (https://www.carenfly.com) and services provided therein (collectively, the “Service”). This includes all digital health travel services, such as medical escort (flight-based patient assistance) operations.
By accessing or using the Service, you agree to the practices described in this Privacy Policy, which is incorporated into and subject to our Terms of Service (“Terms”).
You may be required to provide personal information when creating an account or using the Service, including:
Name, address, email address, and phone number
Passport or travel document details (if required for medical escort services)
Payment details (e.g., credit card or billing information)
Medical records, treatment needs, and physician-recommended travel plans
Emergency contact information
Profile photo or business logo (if applicable)
For medical escort services, we may collect or process sensitive health-related information (e.g., condition summaries, flight-readiness assessments, mobility needs) to ensure safe and appropriate coordination of in-flight medical care.
When you use our Service, we may automatically collect:
Device information (e.g., operating system, browser type, IP address)
Location data (via GPS, Wi-Fi, or similar technologies)
Cookies and similar tracking technologies for analytics and personalization
You can disable cookies via your browser settings; however, this may limit certain functionalities of the Service.
We use the collected information to:
Provide, coordinate, and improve our healthcare travel and medical escort services
Match patients with certified medical professionals for in-flight care
Review health documentation to assess fitness for travel
Facilitate communication between users, care providers, and medical escort teams
Process bookings, payments, and operational planning
Ensure compliance with aviation, health, and privacy regulations
Prevent fraud and enhance security
We share your information only as described below or with your explicit consent:
Certain information (e.g., your name or reviews) may be visible to other users of the Service.
We may share information with:
Medical professionals contracted to provide escort services
Airlines or transport partners (for logistical and medical clearance purposes)
Payment processors or third-party platforms for operational support
All third parties are bound by data protection agreements and confidentiality.
We may disclose your information as required by law, to enforce our Terms, or to protect the rights, safety, or property of Carenfly, our users, or third parties.
In the event of a merger, acquisition, or sale of Carenfly, your information may be transferred as part of the business assets.
You can access, update, or delete your personal information through your user account.
For data correction or deletion, contact: info@carenfly.com
We retain your information:
Only as long as necessary to fulfill service purposes
As required by law (especially in the case of medical and travel records)
Anonymized or aggregated data may be retained for statistical or analytical use
We implement industry-standard technical and organizational safeguards, including:
Encrypted data transfer
Role-based access control
HIPAA/GDPR-compliant handling of medical data
However, no system is 100% secure. You use the Service at your own risk.
Our services are not intended for individuals under 18.
If we learn that personal data has been collected from a minor without parental consent, we will delete it promptly.
We may update this Privacy Policy from time to time. Major changes will be communicated via:
Notification on your account or through the Service
Email sent to your registered address
Continued use of the Service after changes indicates acceptance of the revised policy.
For questions or privacy-related requests:
Email: info@carenfly.com
Phone: +1 437 213 96 13
Website: www.carenfly.com
Update : 2025-07-25
Carenfly is a digital platform that connects patients with healthcare providers for a range of medical, aesthetic, wellness, and medical escort (in-flight patient transfer) services. We facilitate communication, booking, and payment processes between patients (“Clients”) and healthcare providers (“Providers”).
Carenfly does not directly provide any medical services, and all care is delivered by qualified, independent providers.
The content on our platform, including provider listings, service descriptions, and user reviews, is for informational purposes only and should not be interpreted as professional medical advice, diagnosis, or treatment.
You must be at least 18 years old to use the Platform. By accessing or using Carenfly, you confirm that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account is your responsibility. Notify us immediately if you suspect unauthorized use of your account.
Your use of Carenfly is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal and medical information. By using our services, you consent to these practices.
We prioritize the confidentiality and security of sensitive health data. Medical escort bookings may involve processing data related to your medical condition, treatment history, mobility needs, or travel readiness. Such data is securely handled in accordance with HIPAA, GDPR, and other applicable regulations.
Carenfly acts solely as an intermediary platform. We facilitate connections between Clients and Providers (including licensed medical escort personnel), but we do not guarantee the quality, availability, or outcome of any services.
All services, including medical escort care, treatments, and advice, are delivered solely by the Providers. Providers are responsible for holding valid licenses, certifications, and operating in compliance with local and international laws and aviation regulations.
Clients must verify Provider credentials and confirm service suitability for their needs. For medical escort cases, Clients may be required to submit health records and physician clearance for air travel.
The use of the Platform is free for Clients. Fees for services are determined by Providers. All payments are processed through secure third-party systems.
Carenfly is not responsible for refund or cancellation policies. These are determined individually by Providers, including medical escort teams. Clients are advised to review all terms before confirming a booking.
While using the Platform, you agree not to:
Provide false or misleading information
Upload or transmit offensive, discriminatory, or harmful content
Attempt to breach the Platform’s security
You agree to comply with all applicable laws and regulations in your country and those relevant to the nature of your healthcare or medical escort engagement.
All content on the Platform (e.g., text, logos, visuals, software) is the intellectual property of Carenfly unless otherwise indicated. Unauthorized use is strictly prohibited.
By submitting reviews or other content on the Platform, you grant Carenfly a non-exclusive, royalty-free, perpetual license to use and display that content for platform-related purposes.
The Platform itself does not provide medical advice. Content is intended for general information only. Always consult with a licensed medical professional regarding your health.
All information and care provided by Carenfly’s contracted medical escort teams are for patient stabilization and transfer support only. This does not substitute for full hospital-based care. Patients must undergo eligibility screening and travel-readiness evaluation.
Carenfly is not liable for:
Adverse outcomes related to services delivered by Providers
Medical incidents during or after escort transfers
Financial or reputational losses resulting from service dissatisfaction
Disputes between Clients and Providers must be resolved directly between the parties involved. Carenfly is not obligated to mediate.
These Terms are governed by the laws of the jurisdiction in which Carenfly operates (Canada and Türkiye, unless otherwise specified). Legal disputes must be resolved under applicable regional laws.
We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting on the Platform. Continued use after such posting constitutes acceptance.
For any questions or concerns about these Terms, please contact us at:
Email: info@carenfly.com
Phone: +1 437 213 96 13
Web: www.carenfly.com
Update : 2025-07-25
At Carenfly (“we,” “us,” or “our”), we value your privacy and aim to be transparent about how we use cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and how you can manage them when visiting our website (https://www.carenfly.com) and using our services — including international medical escort operations (the “Service”).
Cookie: A small data file stored on your device to identify your browser, help with site functionality, analytics, and remembering preferences.
Company: Carenfly, the data controller of your personal information in the context of this policy.
Device: Any internet-connected device used to access our services (e.g., smartphone, tablet, laptop).
Personal Data: Any data that can identify an individual, including names, IP addresses, or medical-related details submitted for service eligibility.
Service: The healthcare, wellness, and medical escort coordination services provided by Carenfly.
Website: Our official site at https://www.carenfly.com.
You: Anyone using the Service or interacting with the Website.
Carenfly uses cookies and related technologies to enhance your experience across all services, including those involving sensitive medical escort bookings. This Cookie Policy outlines our practices regarding tracking tools.
Cookies are small text files placed on your device by websites to collect standard Internet log information and visitor behavior data. They help us operate our Website efficiently and deliver relevant features to you.
Cookies cannot access other files on your device, run software, or spread viruses.
We use cookies to:
Ensure the Website and booking features (e.g., medical escort requests) function correctly
Remember preferences like login sessions or language
Securely process your booking data
Analyze how users interact with the site
Offer personalized support and ads based on user behavior
Required for the core functionality of our platform. These include:
Authentication tokens
Medical escort booking steps
Session validation
These improve your user experience but are not strictly necessary:
Saving form progress
Remembering user settings
Supporting real-time chat or video uploads
We collect behavioral data to enhance our services and tailor the platform to user needs:
Track website load times and usage patterns
Understand usage trends across medical escort and other services
Tools like Google Analytics may be used
📌 Learn how Google uses data
🛑 Opt out of Google Analytics
Used to display relevant ads to users based on their interests:
Frequency capping (avoid repeat ads)
Personalization based on user profile or activity
Remarketing ads on external websites
Enable sharing or interaction with social networks:
Facebook Pixel
Instagram tracking for reels or content engagement
LinkedIn integration
Placed by services such as:
Payment processors
Airline and ambulance service integrations for medical escort operations
Cloud storage and API providers
Carenfly does not control these cookies. Check their respective cookie policies for more details.
You can manage cookie settings via your browser. Most browsers allow you to:
Block or allow all cookies
Delete stored cookies
Set exceptions by website
Instructions are available for:
⚠️ Disabling cookies may limit access to certain features, including secure medical escort form submissions or dynamic user dashboards.
We may update this policy periodically. Significant changes will be communicated:
On the website via notification banners
By email (if legally required)
Your continued use of the Service constitutes agreement to the updated terms.
By continuing to use our website or completing a medical escort request, you consent to the use of cookies as described in this policy.
For any questions about this Cookie Policy, please contact:
Email: info@carenfly.com
Phone: +1 437 213 96 13
Web: www.carenfly.com
Update : 2025-07-25
At Carenfly, we are dedicated to protecting your personal data and privacy. This page outlines our compliance with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK – Kanun No. 6698). These laws govern how we collect, process, store, and share personal information from users in the European Economic Area (EEA), Turkey, and globally.
The General Data Protection Regulation (GDPR) is a European Union regulation that gives individuals more control over their personal data. It requires companies that process EU residents’ data to follow strict privacy practices, regardless of the company’s location.
KVKK (Law No. 6698) is Turkey’s national data protection law. It aligns closely with GDPR and requires companies to handle personal data lawfully, transparently, and securely. It grants similar rights to individuals over their personal information.
“Personal data” means any information that can directly or indirectly identify you. This includes, but is not limited to:
Full name, email address, and phone number
Passport or ID information (e.g., for medical escort coordination)
Location and travel details
Health-related information
Payment and billing details
IP addresses and device identifiers
Carenfly adheres to the following principles based on GDPR and KVKK:
Lawfulness, Fairness, and Transparency
We collect and process your data lawfully and in a transparent manner.
Purpose Limitation
Your data is only used for clearly defined purposes, such as providing medical, wellness, and medical escort services.
Data Minimization
We only collect the data we need — nothing more.
Accuracy
We work to keep your personal data accurate and updated.
Storage Limitation
We retain data only as long as it is necessary for the stated purposes.
Integrity and Confidentiality
Your data is stored securely and protected from unauthorized access.
You have the following rights, regardless of whether you are based in the EU or Turkey:
Right to Access
You may request information about the personal data we hold about you.
Right to Rectification
You may request corrections to inaccurate or outdated data.
Right to Erasure (Right to Be Forgotten)
You can request the deletion of your data under certain conditions.
Right to Restrict Processing
You can request to limit how your data is used.
Right to Data Portability
You can request your data in a machine-readable format.
Right to Object
You can object to processing, especially for direct marketing purposes.
Right to File a Complaint
You may contact data protection authorities in your country or region.
We collect personal data only for essential purposes, including:
Booking and coordinating medical escort services worldwide
Processing payments and issuing invoices
Customer support and communication
Improving service efficiency and user experience
We retain personal data for a maximum of 6 years, or as required by law. Upon your request or account closure, we ensure secure deletion within 60 days.
We apply strict security measures such as:
SSL encryption
Secure third-party payment systems
Role-based data access and authentication
Regular data audits and backups
We may share data only with:
GDPR/KVKK-compliant third parties, such as international transportation, ambulance services, or partner clinics
Government or regulatory bodies if legally required
We do not sell personal data under any circumstance.
Carenfly also complies with the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). If you are a California resident, you may:
Request access to your personal data
Request deletion of your personal data
Request information about third-party data sharing
Opt-out of data sales (though we do not sell data)
By using our website or services, you consent to our data collection and processing practices as outlined in this policy.
To exercise any of your rights or ask questions about this policy, contact us via:
📧 Email: info@carenfly.com
📞 Phone: +1 437 213 96 13
🌐 Web: www.carenfly.com
🔐 Carenfly ensures your data is handled responsibly, securely, and in full compliance with GDPR, KVKK, and international data protection laws.
Update : 2025-07-25
At Carenfly, we are committed to protecting the personal data of all individuals we work with, including the healthcare professionals (nurses, doctors, paramedics) who partner with us to provide medical escort and related services. This Privacy Notice outlines how we collect, process, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and relevant local data protection laws.
Carenfly
📧 Email: info@carenfly.com
📞 Phone: +1 437 213 9613
🌐 Website: www.carenfly.com
We collect and process the following categories of personal data when you apply or register as a medical escort professional:
First Name and Last Name
Email Address
WhatsApp Phone Number
LinkedIn Profile
Country and City of Residence
Gender
Profession (Nurse, Paramedic, Doctor)
Graduation Year
Certifications (if any)
Current Employment Status (Hospital Name, if applicable)
Medical Escort Experience (Yes/No)
Language proficiency (English, French, Other)
Countries for which you hold a valid visa or entry permit
Countries you can legally travel to/from
Passport Expiry Date
International travel restrictions (if any)
ID or Passport Copy
Graduation or Certification Documents (uploaded in .jpg or .png)
We collect and process this data for the following purposes:
To assess your eligibility and qualifications for participating in medical escort missions
To match professionals with patient transfer requests based on language, certifications, and travel availability
To comply with legal and insurance-related obligations
To maintain internal administrative records
To communicate with you via email, phone, or WhatsApp regarding potential assignments
Your personal data is processed under the following legal bases:
Consent: When you voluntarily submit your data via our platform or form.
Contractual necessity: For fulfilling our agreement with you regarding escort services.
Legal obligation: For compliance with healthcare and aviation regulations.
Legitimate interest: To operate and manage our medical escort network securely and efficiently.
Your data may be shared with:
Internal Carenfly coordination and operations teams
Partner hospitals, case managers, or insurance providers (only if necessary for matching or mission planning)
Governmental or border control authorities (only where legally required)
Secure, GDPR-compliant cloud or IT service providers
We do not sell or monetize your data in any way.
Your data may be processed in countries outside your country of residence. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
We retain your personal data only for as long as necessary for the purposes described above, and in accordance with applicable legal requirements. If you request to be removed from our network, your data will be deleted within 60 days unless a longer retention period is legally required.
You have the right to:
Access your data and request a copy
Request rectification of inaccurate or incomplete data
Request erasure of your personal data
Restrict or object to certain processing activities
Request data portability in a machine-readable format
Withdraw your consent at any time (if processing is based on consent)
File a complaint with a data protection authority
To exercise these rights, please contact us at info@carenfly.com.
We implement industry-standard technical and organizational measures to secure your personal data, including encryption, access controls, and secure data storage.
We may update this Privacy Notice from time to time. When we do, we will revise the “Last Updated” date and inform you via email or platform notification if substantial changes occur.
Update : 2025-07-25
