Privacy and Use / Information Society Services

Privacy Policy

Carenfly (“we,” “us,” “our,” or similar terms) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose (a) your personal or personally identifiable information (“Information”) and (b) data related to your use of our website (https://www.carenfly.com) and services provided therein (collectively, the “Service”). By accessing or using the Service, you agree to the practices described in this Privacy Policy, which is incorporated into and subject to our Terms of Service (“Terms”).


1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

You may be required to provide personal information when creating an account or using the Service, including:

  • Name, address, email address, and phone number
  • Payment details (e.g., credit card information)
  • Medical records or treatment requirements (as necessary)
  • Profile photo or business logo (if applicable)

1.2 Automatically Collected Data

When you use our Service, we may automatically collect:

  • Device information (e.g., operating system, browser type, IP address)
  • Location data (via GPS, Wi-Fi, or similar technologies)
  • Cookies and similar tracking technologies for analytics and personalization purposes

You can disable cookies via your browser settings; however, this may limit certain functionalities of the Service.


2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Facilitate communication between users and healthcare providers
  • Process transactions, bookings, and payments
  • Personalize your experience on the Platform
  • Ensure compliance with applicable laws and regulations
  • Prevent fraud and enhance security

3. Information Sharing and Disclosure

We share your information only as described below or with your explicit consent:

3.1 Between Users

Certain information, such as your name, profile photo, and reviews, may be visible to other users as part of the Service.

3.2 Third-Party Providers

We may share information with third-party service providers (e.g., payment processors or analytics services) for operational purposes.

3.3 Legal Obligations

We may disclose your information if required by law, to enforce our Terms, or to protect the rights, safety, or property of Carenfly or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of Carenfly, your information may be transferred as part of the business assets.


4. Managing Your Information

You can access, update, or delete your personal information through your user account. If you wish to deactivate your account or request data deletion, please contact us at info@carenfly.com.


5. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Aggregated or anonymized data may be retained indefinitely for analytical purposes.


6. Security Measures

We implement industry-standard measures to protect your personal information, including encryption and secure storage. However, no system can guarantee 100% security, and you use the Service at your own risk.


7. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it.


8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via:

  • A notification on your account or the Service
  • An email sent to your registered email address

Continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.


9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@carenfly.com

Company information

Via Email: info@carenfly.com
Via Phone: +1 437 213 96 13
Web Adress: www.carenfly.com

Update : 2024-11-16

1. About Carenfly

1.1 Platform Overview:
Carenfly is a digital platform that connects patients with healthcare providers for various medical, aesthetic, and wellness services. We facilitate communication, booking, and payment processes between patients (“Clients”) and healthcare providers (“Providers”). Carenfly does not directly provide any medical services.

1.2 Content:
The content on our platform, including provider listings, service descriptions, and user reviews, is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.


2. User Eligibility

2.1 Age Requirement:
You must be at least 18 years old to use the Platform. By accessing or using Carenfly, you confirm that you meet this requirement.

2.2 Account Responsibility:
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account is your responsibility. Notify us immediately if you suspect unauthorized use of your account.


3. Privacy and Data Protection

3.1 Privacy Policy:
Your use of Carenfly is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to these practices.

3.2 Health Data:
We prioritize the protection of sensitive health data. Any personal or medical information you share on the platform is processed and stored securely in compliance with applicable laws.


4. Services and Transactions

4.1 Role of Carenfly:
Carenfly acts solely as an intermediary platform to connect Clients with Providers. We do not guarantee the quality, accuracy, or suitability of the services provided by healthcare providers.

4.2 Provider Responsibility:
All services, treatments, and advice are provided solely by the Providers. Providers are fully responsible for their qualifications, licenses, and compliance with local laws and regulations.

4.3 Client Responsibility:
Clients are responsible for conducting their own research and verifying the credentials of Providers before engaging in any services.


5. Booking and Payments

5.1 Platform Fees:
The use of the Platform is free for Clients. Fees for services rendered by Providers are determined by the Providers themselves. Payments are processed through secure third-party systems.

5.2 Refund and Cancellation Policies:
Carenfly is not responsible for refund or cancellation policies. Clients must refer to the policies of the respective Providers.


6. User Conduct

6.1 Prohibited Activities:
While using the Platform, you agree not to:

  • Provide false or misleading information.
  • Post content that is offensive, discriminatory, or harmful.
  • Attempt to breach the Platform’s security.

6.2 Compliance:
You agree to comply with all applicable laws and regulations when using the Platform.


7. Intellectual Property

7.1 Ownership:
All materials on the Platform, including logos, text, and graphics, are the property of Carenfly unless otherwise stated. Unauthorized use is prohibited.

7.2 User Content:
By submitting reviews or other content on the Platform, you grant us a royalty-free, perpetual, and transferable license to use, display, and distribute your content for Platform-related purposes.


8. Disclaimers and Liability

8.1 No Medical Advice:
The Platform does not provide medical advice, and information available through Carenfly should not be relied upon as such. Consult directly with healthcare professionals for medical concerns.

8.2 Disclaimer All information provided by Carenfly doctors is for general informational purposes only. This information does not constitute personal diagnosis or treatment recommendations. For an accurate diagnosis and treatment, please consult your own doctor directly.

8.3 Liability Limitations:
Carenfly is not liable for any damages arising from the use of services offered by Providers, including but not limited to physical harm, financial loss, or dissatisfaction with services.


9. Dispute Resolution

9.1 Between Users:
Disputes between Clients and Providers must be resolved directly between the parties. Carenfly is not obligated to mediate such disputes.

9.2 Governing Law:
These Terms are governed by the laws of the jurisdiction in which Carenfly operates. Any legal disputes shall be resolved under the applicable laws.


10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated Terms.


11. Contact Us

For questions or concerns regarding these Terms, please contact us at info@carenfly.com.

Company information

Via Email: info@carenfly.com
Via Phone: +1 437 213 96 13
Web Adress: www.carenfly.com

Update : 2024-11-16

Cookie Policy

At Carenfly (“we,” “us,” or “our”), we value your privacy and strive to be transparent about how we use cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and how you can manage them when visiting our website (https://www.carenfly.com) and using our services (the “Service”). By using our website, you agree to the terms outlined in this Cookie Policy.


Definitions and Key Terms

To clarify this Cookie Policy, the following terms are defined:

  • Cookie: A small text file stored on your device by a website to identify your browser, provide analytics, or remember preferences such as language or login details.
  • Company: Refers to Carenfly, which is responsible for your information under this Cookie Policy.
  • Device: Any internet-connected device, such as a phone, tablet, or computer, used to access Carenfly’s services.
  • Personal Data: Information that can directly or indirectly identify a person, including identifiers like an ID number.
  • Service: The services provided by Carenfly as described in our Terms of Service.
  • Website: Refers to Carenfly’s official site (https://www.carenfly.com).
  • You: An individual or entity that interacts with Carenfly by visiting the website or using the Service.

Introduction

Carenfly uses cookies and similar technologies to improve your experience when accessing our website. This Cookie Policy explains why we use cookies, what types of cookies we use, and how you can manage them.


What Are Cookies?

Cookies are small files placed on your device to store information about your preferences and browsing activity. Cookies are secure and cannot run programs or deliver viruses.


Why Do We Use Cookies?

We use cookies to:

  • Ensure our website functions properly.
  • Improve your browsing experience.
  • Provide personalized features such as remembering your login details.
  • Analyze how you interact with the website to optimize its performance.
  • Deliver tailored marketing and advertisements.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include:

  • Security cookies
  • Cookies that manage your session preferences

2. Performance and Functionality Cookies

These cookies enhance website functionality but are not essential. For example:

  • Remembering login details
  • Supporting multimedia features like videos

3. Analytics and Customization Cookies

These cookies gather data about your usage patterns, helping us:

  • Understand website performance
  • Optimize features for a better experience

We use Google Analytics for some of these purposes. For details on how Google collects and processes data, visit: Google’s Privacy Policy. You can opt out of Google Analytics here.

4. Advertising Cookies

These cookies enable interest-based advertising by collecting information about your online activity, such as:

  • Preventing repetitive ads
  • Ensuring relevance of displayed ads

5. Social Media Cookies

These cookies allow interaction with social platforms, such as sharing content or engaging with our ads. Social platforms like Facebook and Twitter may use these cookies to track your activity.

6. Third-Party Cookies

Third parties may set cookies for analytics, advertising, or content delivery. We do not control these cookies. Refer to the relevant third party’s cookie policy for more details.


How You Can Manage Cookies

You can manage cookies via your browser settings. Note that disabling cookies may affect the functionality of our website. Refer to the help section of your browser for specific instructions:

Disabling cookies will not delete them from your browser. To remove cookies, you must manually delete them via your browser settings.


Changes to This Cookie Policy

We may update this Cookie Policy periodically. Changes will be communicated through the website or via email when required by law. Continued use of the Service after updates signifies your acceptance of the revised policy.


Your Consent

By using our website or registering an account, you consent to the use of cookies as outlined in this Cookie Policy.


Contact Us

If you have any questions about this Cookie Policy, please reach out to us at:
Email: info@carenfly.com

Company information

Via Email: info@carenfly.com
Via Phone: +1 437 213 96 13
Web Adress: www.carenfly.com

Update : 2024-11-16

General Data Protection Regulation (GDPR) Compliance

At Carenfly, we are committed to protecting your privacy and ensuring that your data is collected, processed, and used in compliance with the General Data Protection Regulation (GDPR). This section explains how we manage data from users located within the European Economic Area (EEA).


What is GDPR?

The GDPR is an EU-wide privacy and data protection regulation that provides individuals greater control over their personal data and mandates companies to manage this data responsibly. It applies to businesses operating within and outside the EU that process the personal data of EU residents.

At Carenfly, we adopt GDPR as a global standard to ensure the privacy and security of all our users, regardless of their location.


What is Personal Data?

Under GDPR, personal data refers to any information that can directly or indirectly identify an individual. Examples include:

  • Names, email addresses, and phone numbers
  • Financial information and IP addresses
  • Genetic and biometric data
  • Physical addresses
  • Information related to race, ethnicity, or sexual orientation

Data Protection Principles

Carenfly adheres to the following GDPR principles:

  1. Lawfulness, Fairness, and Transparency:
    Personal data must be collected and processed legally, fairly, and transparently.

  2. Purpose Limitation:
    Data should be collected for specific purposes and not used for unrelated purposes.

  3. Data Minimization:
    Only the data necessary for the intended purpose should be collected.

  4. Accuracy:
    Personal data must be kept accurate and up-to-date.

  5. Storage Limitation:
    Data should only be retained for as long as necessary to fulfill its purpose.

  6. Integrity and Confidentiality:
    Personal data must be processed securely to protect against unauthorized access or breaches.


Your GDPR Rights

Under GDPR, users have the following rights regarding their personal data:

  1. Right to Access:
    Request details about the data we collect, process, or share about you.

  2. Right to Rectification:
    Request corrections to inaccurate or incomplete data.

  3. Right to Erasure:
    Request deletion of your personal data when it is no longer necessary for the purpose it was collected.

  4. Right to Restriction:
    Request limited processing of your personal data under specific circumstances.

  5. Right to Data Portability:
    Request a copy of your personal data in a machine-readable format to transfer to another organization.

  6. Right to Object:
    Object to the processing of your personal data for specific purposes, including direct marketing.


How We Manage Your Data

  1. Data Collection:
    Carenfly collects personal data only for purposes such as service delivery, transaction processing, and improving user experience.

  2. Data Retention:
    We retain personal data for up to six years unless you request deletion. After account deletion, we ensure all data is securely erased within 60 days, per our Terms of Service and Privacy Policy.

  3. Data Security:
    We employ robust security measures, including encryption and access controls, to protect personal data from unauthorized access and misuse.

  4. Data Sharing:
    Personal data is shared only with vetted, GDPR-compliant service providers and third-party processors necessary for service delivery.


California Privacy Rights (CCPA)

Although GDPR primarily applies to EEA residents, Carenfly also complies with the California Consumer Privacy Act (CCPA), offering similar protections to California residents. You may:

  1. Request access to the categories of personal data we collect.
  2. Request deletion of your personal data.
  3. Exercise your rights without discrimination.

Carenfly does not sell personal data. For inquiries or requests, contact us using the details below.


California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, Carenfly discloses the categories of personal information we collect and how it is used. CalOPPA users have the right to:

  1. Know what data is collected, why, and with whom it is shared.
  2. Access, update, or delete their personal data.
  3. Opt-out of data collection or sharing where applicable.

We do not sell personal data under any circumstances.


Contact Us

For questions or to exercise your GDPR or other privacy rights, please contact us at:
Email: info@carenfly.com

We are committed to responding to all inquiries and data requests within one month, as required by GDPR and CCPA regulations.

Company information

Via Email: info@carenfly.com
Via Phone: +1 437 213 96 13
Web Adress: www.carenfly.com

Update : 2024-11-16

Carenfly.com

© All rights reserved. Carenfly 2024